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The Impacts of Liquidity Loans to Mobile Money Agents on Women Agents’ Empowerment, and Their Business and Transaction Behavior

Financial Inclusion Myanmar

Credit: Wave Money

Mobile money networks are seen as an important pathway to financial inclusion in countries with less developed financial sectors. However, digital financial services through mobile money rely on a network of agents who need to have sufficient balances of e-money or physical cash on hand, known as “float,” to meet the needs of their clients to cash in or cash out e-money. Financial management of these agent networks could affect not only the agents themselves, who are also typically small business owners, but also the extent to which digital financial services benefit end-users. The research team is partnering with Yoma Bank and Wave Money, the largest mobile money provider in Myanmar with over 45,000 agents, to investigate the impacts of digital “Smart Credit Business” loans issued to mobile money agents. The researchers will use Wave Money transaction data and additional surveys to measure the impact of digital credit on mobile money activity and the micro and small enterprises operated by Wave Money agents, 80% of whom are women. They will investigate whether the loan can empower female agents in the context of their businesses, households, and communities. Further, they will investigate whether the allocation of extra float to female agents, who may have superior information on the economic needs of women, may lead to increased allocation of transaction opportunities to women. Results forthcoming.

All PIS on Project
  • Russell Toth
  • Wave Money
  • Yoma Bank
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Financial Inclusion

DCO Quarterly Newsletter: October 2019


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